The Culture of Quality in Arnold Palmer Hospital - Click to Solution

Questions: 1.Why it is vital for Arnold Palmer Hospital for getting assessment in health care quality of patients? Is the patient expert for judging health care receivers?2.How to develop culture of quality in Arnold Palmer Hospital?3.What are the practices followed by Arnold Palmer Hospital to maintain culture of quality?4.Developing fish-bone diagram for illustrating quality variables for patients giving birth in Arnold Palmer Hospital? Answers: 1. Operational management for supply chain and sustainability management is one of the fundamental parts for business organization (Heizer, 2004). In the present case scenario, the culture of quality management in Arnold Palmer Hospital is focused. The hospital authority is determined to maintain quality care system through developing comprehensive as well as scientific means of querying customers regarding care received to them. Several programs like tracking performance of the employees, daily survey questionnaire are followed by the hospital for continuous enhancement. Along with these, morbidity, rate of infection and readmission, length of stays costs-per case are measured by Swanson in the hospital. 2. Quality care being the priority of Arnold Palmer Hospital, it focuses on customers satisfaction. The hospital arranges some programs like daily questionnaire to understand the needs of patients (www.arnoldpalmerhospital.com, 2017). According to the accurate information of feedbacks, staffs of the hospital provide care to the patients. The hospital covers neonatal as well as pediatric intensive care, cardiology along with pediatric oncology. In terms of focusing on customers value for getting care, it is required to concentrate on customer surveys as well as several internal measures like tracking performance of the staffs, which are achieved by Arnold Palmer Hospital. However, availability of medicines for critical diseases and functioning system of referring are the major issues found in the hospital for which patients suffer. 3. Zepeda, Nyaga and Young (2016) stated that for a successful health care organization, it is important to have alternative course of action that would be useful to generate actions for high ranking in satisfaction of patients. In the present case study, quality is assured through tracking performance of the staffs and works according to the demands of the patients and their families. However, lack of availability of medicines requires effective supply chain management. In this aspect, Swanson and the hospital authority need to develop operation management system that connects the suppliers of the medicines systematically with the hospital. In addition, a hospital for new born babies needs to develop evidence based practices, functional referral system and effective communication to provide quality care to the patients (www.who.int, 2017). 4. Several actions and measures are taken by Swanson that results in highest rates of survival for critically suffered babies. However, some actions like developing efficient supply chain for supplying medicines are required that would solve the particular issues. On the other hand, functioning referral system would be helpful to refer patients for better treatment. Figure 1: Fishbone diagram for Arnold Palmer Hospital (Source : Created by author) In order to find the availability of medicines, implementation of automation system would assist to achieve the task. Moreover, management needs to be more active in terms of developing online communication system with the family of patient and referral system. Automation system would detect the availability of medicines and report to the authority for supply. It would also bring transparency in the system and help the patients for better treatment. References Heizer, J. (2004).Operations Management, 11/e. Pearson Education India. www.rnoldpalmerhospital.com. (2017).About Us. Retrieved 29 January 2017, from https://www.arnoldpalmerhospital.com/about-us www.who.int (2017).Standards for improving quality of maternal and newborn care in health facilities. Retrieved 16 January 2017, from https://www.who.int/maternal_child_adolescent/documents/improving-maternal-newborn-care-quality/en/ Zepeda, E. D., Nyaga, G. N., Young, G. J. (2016). Supply chain risk management and hospital inventory: Effects of system affiliation.Journal of Operations Management,44, 30-47.